FAQS

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MOST POPULAR
MORE ABOUT BONE CONDUCTION
ORDERS/SHIPPING/RETURNS
WARRANTY

MOST POPULAR

Can others hear your music?
Nope! Like traditional headphones, Shokz provides a private listening experience.
Can you use them for phone calls?
Yes! All of our Bluetooth headphones can be used to make and take phone calls.
Are they waterproof?
All of our headphones are water-resistant or waterproof! Check out the specifications listed for each product to ensure you’re choosing the right one for your use case.
Where can I get tracking for my order?
Once your headphones ship you’ll receive a shipping confirmation email with a tracking number. It can take 24-48 hours for your tracking number to be updated by the carrier. You can also view your tracking number under “Orders” when you log into your Shokz account.
Can I return them if I don’t like them?
Absolutely! We offer a 45-day return window if you’re not 100% happy.

MORE ABOUT BONE CONDUCTION

How does it work?
Unlike traditional headphones that use speakers to transmit sound, Shokz uses patented bone conduction technology. Transducers send mini vibrations through the cheekbones and deliver sound directly to the inner ear, bypassing the eardrum. This leaves your ears open to experience your surrounding environment.
Can you feel the vibrations?
You may feel some sensation on your first wear, especially at higher volumes, but most users don’t notice it by their second or third wear.
Is bone conduction safe?
Can those with hearing loss benefit from Shokz headphones?
Can those with hearing loss benefit from Shokz headphones?
It depends on the type of hearing loss. Those with damaged eardrums but a healthy cochlea are most likely to benefit.
Can those with tinnitus benefit from Shokz headphones?
It depends on the user, but many have experienced some tinnitus relief.

ORDERS/SHIPPING/RETURNS

How long do they take to ship?
Orders are normally processed and shipped within one business day. Shipping generally takes 3-5 business days.
Can I return them if I don’t like them?
Absolutely! We offer a 45-day return window if you’re not 100% happy.
What is SHOKZ price match policy?
SHOKZ offers price matching for products purchased on our official website within 45 days prior to the start of a promotion. Please submit a refund request for price match if applicable with a valid order number on our official website. Approved requests will be processed within 5-7 working days.

WARRANTY

What does the warranty cover?
Shokz provides a (2) two-year limited warranty against manufacturing defects for all new products purchased from authorized retailers. Refurbished products purchased from authorized retailers are covered by a (1) one-year limited warranty against manufacturer defects. The warranty period begins from the date of purchase. The warranty covers manufacturer's defects. It does not cover misuse, loss, or theft.

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