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FAQS
Jump to About Technology About Product Features About User Experience About After-sales Service
How does bone conduction work?
Bone conduction headphones work differently from traditional headphones. Instead of sending sound through the air into your eardrums, they transmit vibrations through the bones around your ears to deliver sound directly to your inner ear.
Do you make air conduction headphones?
Yes. We offer both bone conduction and air conduction headphones. Visit the product pages to see which type is right for you.
What's the difference between the bone conduction
and air conduction technology?
Air conduction headphones send sound through the air into your ear canal, vibrating your eardrums. Bone conduction headphones, on the other hand, send sound as vibrations through your temporal bone directly to your inner ear.
Are all your headphones open-ear?
Yes. All our headphones feature an open-ear design. Wearing Shokz headphones, you can enjoy your music and calls while staying aware of your surroundings.
About Product Features
Can I use the headphones for phone calls?
Yes! All of our headphones can be used to make and take phone calls.
Are your headphones water-resistant?
Yes. All our headphones are water-resistant, and some are even waterproof. Check each product’s IP rating in the product pages and pick the one that suits your needs. Learn More
What does "IP68 Waterproof" mean?
It means a high level of dust and water protection and the headphones can be used underwater according to the product instructions.
The IP code (Ingress Protection) has two digits:
The first (0-6) indicates dust protection. Higher numbers mean better protection.
The second (0-9) indicates water protection. Higher numbers mean better protection, from splashes to full immersion.
Note: Water resistance is tested under controlled conditions and may vary in real-world use.
Do your headphones feature noise reduction technology?
Only OpenFit Pro features the Active Noise Cancellation (ANC) technology, which actively reduces the environmental noise while you listen. However, due to its open-ear design, it does not block external sounds like in-ear headphones, so the noise cancellation is naturally less effective compared to the in-ear models. The main purpose of open-ear noise reduction is to make audio clearer and improve perceived volume, rather than fully isolating you from surrounding noise.
Additionally, most of our headphones are quipped with AI noise-cancelling microphones, which help reduce background noise during calls and deliver better call quality.
Do your headphones support Bluetooth?
Most of our headphones support Bluetooth, except for OpenSwim, which are MP3 headphones. You can pair our headphones with different devices like phones, computers or TVs to enjoy music, video streaming or calls and meetings anytime, anywhere.
What features does the Shokz App offer?
Shokz App offers various features that help you enhance your product expereince and allow you to customize your headphones' settings. You can update firmware, check battery status, customize EQ settings, manage multipoint pairing, and quickly access product user guide in the Shokz App. Please note that features in the Shokz App may vary depending on the exact model. If you would like to check if your headphones are supported by the Shokz App, please refer to the article Shokz App: Supported Models, Regions, and Download Guide.
About User Experience
How's the sound quality of your headphones?
We focus on delivering excellent sound quality. To bring out mids, highs, and bass across different frequencies, our headphones use patented technologies like DualPitch™, PremiumPitch™, Shokz SuperBoost™, and Shokz Bassphere™. You can visit our Technology page to learn more about how we enhance the listening experience.
Can others hear my music?
No. Our headphones are designed for private listening with sound-leakage control technologies like DirectPitch™ and LeakSlayer™, which minimize sound leakage.
Do your headphones stay securely in place?
Yes. Shokz headphones come in three styles: behind-the-neck headband, earhook, and clip-on designs, which help keep the headphones firmly in place. The materials and internal support structures provide both flexibility and stability, allowing the headphones to fit different types of ear shapes while maintaining a secure grip. Some of the headphones come with two size options, standard and mini. You can choose the one that best fits your need. Additionally, we have performed extensive testing to ensure the headphones remain secure in various scenarios, such as running, working out, cycling, and indoor leisure activities, guaranteeing they meet everyday use standards.
Can I control the headphones without my phone?
Yes. You can use physical buttons or touch controls on the headphones to manage Bluetooth connection, control the music or calls, adjust the volume, and more. Some of the models may need the Shokz App to help with the controls, especially for the open-ear earbuds. Check the user guide for detailed instructions.
Do your headphones come in different sizes?
Some popular models, such as the OpenRun series, are available in both standard and mini sizes due to high customer demand. The headphone sizes were designed based on extensive research, and thanks to the flexible materials, headphones that come in one universal size still fit most users and can adapt to different ear shapes. We offer 45-day return window for orders purchased from our official website, you can return the headphones if they don’t fit well.
About After-sales Service
When will my order be shipped?
Orders placed on Shokz.com by 12 AM EST usually ship on the same business day. If an order is placed after 12 AM EST, it will usually be shipped on the following business day. Please note that shipping timelines may be affected by extreme weather conditions or product stock availability, which could cause slight delays. During promotion periods, order volume may surge, and order processing times could be slightly longer than usual.
How can I register my Shokz headphones?
Registration is no longer required to file a warranty claim or activate your warranty, but you can still register your headphones using the serial number through the Settings in the Shokz App.
How do I submit a return request?
SHOKZ offers a 45-day money-back guarantee for items fulfilled on our website. If you’re not satisfied with your headphones for any reason, you can submit a return request through our return center.
US customers: https://shokz.returnscenter.com/
CA customers: https://shokzcanada.returnscenter.com/
What is Shokz Warranty Policy?
Shokz offers a two-year manufacturer warranty on all new headphones purchased from Shokz.com and authorized retailers, beginning from the purchase date. Refurbished products purchased from Shokz.com are covered by a one-year manufacturer warranty. You can apply for a warranty claim if your products are within the warranty period. Most warranty claims will be processed within two business days.
My headphones were a gift/prize. Can I submit a warranty claim?
Yes. Even if the headphones were received as a gift/prize, you can still submit a warranty claim. If you do not have proof of purchase, the warranty period will be calculated from the date you received the product. You will also need to provide the headphones’ serial number and photos when submitting your claim.
