A: The Shokz Squad is our free loyalty program designed for those moved by sound. It’s our way of thanking our community by rewarding you with exclusive perks, premium care, and priority access to our newest product.

A: Absolutely! The program is completely free to join, and all you need is a valid email address.

A: All you need is a valid email address to sign up. By joining, you confirm that you are 18 years of age or older (or the age of majority in your jurisdiction), have read and agree to our ShokzSquad Membership Terms & Conditions and are able to enter into a binding agreement.

A: Right now, you can earn points by shopping eligible Shokz products and completing your personal profile. We’ll be adding more ways to earn and level up soon.

You’ll automatically move up a tier as soon as your active points meet the required threshold.

A: Depending on your tier, you'll unlock member-only offers, member-only gifts, extended 90-day returns , birthday treats, and even all-inclusive trips to world-class marathons.

A: Simply log in to your account and visit the Member Hub to see your current points, tier status, and available rewards.

A: You can request to terminate your ShokzSquad membership at any time by contacting our Customer Happiness Team.

A: As a ShokzSquad member, you can share your personal referral link with friends. When the Referred Party joins ShokzSquad through your link and completes a qualifying purchase on the official Shokz website using their ShokzSquad account, you may earn referral rewards after the order is fulfilled and the applicable pending period has ended.

A: The Referred Party must join ShokzSquad through your referral link and complete their first order on the official Shokz website using their ShokzSquad account. The first order must have a final net payment amount of at least US$50 after all discounts, coupons, vouchers, points, credits, refunds, returns, exchanges, and other adjustments. The order must also be fulfilled and remain valid after the 90-day pending period.

If the Referred Party’s first order has a final net payment amount below US$50, the referral will not qualify, and later orders by the same Referred Party will not be reviewed for that referral. If the first order initially qualifies but later becomes invalid due to a return, exchange, refund, cancellation, or other adjustment during the pending period, Shokz may review the next eligible order by the same Referred Party.

A: For each valid referral, you’ll earn referral points equal to 50% of the points the Referred Party earns from their qualifying purchase. The Referred Party will still receive 100% of their own eligible points.

A: Referral rewards are confirmed only after the Referred Party’s qualifying order has been fulfilled and the 90-day pending period has ended. During this time, the referral may show as pending in your Member Hub. Pending rewards may change if the order is returned, exchanged, refunded, cancelled, adjusted, or otherwise becomes invalid.

A: Complete seven (7) confirmed valid referrals to unlock one Free Headphone Voucher. For the seventh valid referral, you will receive both the Free Headphone Voucher and the referral points earned for that referral. Once unlocked, the voucher can be used to redeem one eligible Shokz headphone from the redemption options available at the time of redemption. Available models, colors, quantities, and product options may change based on product launches, inventory, regional availability, discontinuation, or other business needs.