Return Policy

What is SHOKZ Return Policy?

SHOKZ offers a 45-day money-back guarantee for all orders placed on our website. If you’re not satisfied with your headphones for any reason, we’ll send you a prepaid USPS shipping label via email and you can return them for a full refund. Refunds are issued to your original payment method. If we are unable to issue a credit to your original payment method, we will issue the credit through PayPal. Initial shipping charges will not be refunded.

SHOKZ does not refund purchases from other retailers.

Please contact our Customer Happiness Team for information on returning a product purchased at an event.

 

What items are returnable?

• Within 45 days from the date of purchase
• Purchased on SHOKZ.com

 

How do I return?

• Submit your request for return
• A USPS return shipping label will be emailed to you
• Please allow 2-3 business days to receive your refund once your product has been returned

 

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

 

How long does the return process take?

Once your product has been received, we will issue the refund within 2 business days.

 

What is the return policy for products purchased at other retailers?

We apologize, but SHOKZ does not process refunds for purchases made through other retailers. If you wish to return products bought from our authorized retailers, please contact the retailers directly for assistance. Our 45-Day Money-Back Policy is applicable only to products purchased on SHOKZ official website.

 

What is the return policy for products purchased at events?

Please contact our Customer Happiness Team for information on returning a product purchased at an event.