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Shokz headphones come with a free two-year warranty in most countries and on all new products purchased from authorized retailers. Refurbished headphones are covered by a one-year warranty. While it’s something we hope you never have to use, it’s definitely something you want to know about. The Shokz warranty policy covers manufacturer defects, like only one working transducer, or issues with the battery. It does not cover misuse, abuse, or theft.
Because our certified factory takes steps to ensure quality control, receiving faulty bone conduction headphones is pretty uncommon, but it does happen from time to time.
Here are a few scenarios the warranty covers, and a few it doesn’t:
You’re Covered!
- Your headphones aren’t charging
- Your headphones only last 20 minutes before powering down
- Your headband cracked, without it being subject to misuse or abuse
- Your power button fell off, without it being subject to misuse or abuse
- Your multifunction button is no longer multifunctioning
- You’re experiencing static or crackling that isn’t resolved by a manual reset
- You’re experiencing issues with the mic that aren’t resolved by a manual reset
Ehhh...Not-So-Much
- Your rescue pup mistook your headphones for a delectable neon green chew toy
- Your headphones felt so light and so natural, you forgot you had them on when you dove into your pool (Unless you're wearing OpenRun or OpenSwim, of course! Then no worries, they're waterproof)
- Curiosity got to the best of you, so you took apart your headphones, and now they’re not functioning properly
Please use this link to submit your warranty claim. After your claim is reviewed, we'll provide you with a prepaid return shipping label to send back your Shokz. Once we receive them, we'll send out the replacement pair. Your warranty for the replacement pair continues from your original date of purchase.
