User Guide: How To File A Warranty Claim for Your Shokz Headphones

While we hope you never need it, all new Shokz purchased from authorized retailers come with a two-year warranty that begins on your date of purchase. Refurbished products purchased from authorized retailers are covered by a one-year warranty. In the unlikely event that you experience a manufacturer defect, you can file a claim to receive a replacement pair of headphones. Filing and submitting a warranty claim can be completed here.

After you’ve completed and submitted the warranty claim form, a member of our Customer Happiness Team will contact you within 2-3 business days to provide the next steps.

Have questions about your warranty or want to check on the status of your claim? Please click the widget below to chat with an expert.